Frequently Asked Questions
SHOPPING
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If the product is in stock, usually only 1-2 weeks. If it’s made to order, 4-6 weeks.
WHERE CAN I SEE YOUR FURNITURE IN PERSON?
At the moment, we do not have any showrooms where you could see the furniture in person.
WHAT IF I NEED HELP DECIDING WHAT COULD WORK IN MY SPACE?
Ask our experienced designers. They will help you to find the best options.
DO YOU HAVE ANY ITEMS IN STOCK FOR IMMEDIATE DELIVERY?
Yes, please check the stock status at each product.
WHERE ARE YOUR PRODUCTS MADE?
Our workshop is based in Győr, Hungary.
CAN I ORDER A DIFFERENT FURNITURE DESIGN?
If you have your own idea, please let us know, and we will try to put it into production.
SHIPPING & DELIVERY
HOW MUCH IS SHIPPING?
We give unique shipping quotes on each order, depending on your address. After you place your order, we will get in touch with an accurate shipping cost.
WILL I BE CHARGED FOR THE FULL TOTAL AT THE TIME I PLACE ORDER OR WHEN IT SHIPS?
We will charge you the full price when you place your order.
WHERE DO YOU SHIP?
For personal buyers, we currently only ship within the EU. If you would like to resell our products, please contact us.
IS THERE ANY WAY TO GET MY FURNITURE SOONER?
Please contact us, and we will see what we can do.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
In your account status, we will change the status of your order "shipped".
DOES DELIVERY INCLUDE SET-UP?
No. Most of our furniture is already assembled.
WHET DO I DO IF MY FURNITURE IS DAMAGED DURING SHIPPING?
Please take photos of the damaged part/s and contact us ASAP.
CAN I SET A SPECIFIC DELIVERY DATE & TIME?
Before delivery, we will confirm the date with you.
WILL EVERYTHING SHIP AT THE SAME TIME?
It depends on your order. Some products may ship separately depending on availability.
ORDER STATUS & UPDATES
HOW DO I CHECK THE STATUS OF MY ORDER?
Please log in to your account. You can check the status of your order there.
HOW OFTEN WILL STATUS UPDATES BE SENT TO ME?
Each time we change the status, you will be sent an email.
RETURNS & WARRANTY
I NEED TO RETURN AN ITEM, HOW DO I DO THAT?
Please contact us. We will arrange the return with our shipping partners.
I NEED TO CANCEL MY ORDER, WHAT CAN I DO?
Contact us and, if your order is not in production yet, we can cancel it.
CAN I EXCHANGE MY ITEM FOR A DIFFERENT MODEL?
Contact us, and we will see what we can do.
DO YOU OFFER RETURNS ON CUSTOM ITEMS?
Contact us, and we will see what we can do.
WHAT DOES THE WARRANTY COVER?
The warranty covers the quality of the fittings and the materials we use.
ORDERING & PAYMENTS
HOW WILL I KNOW THAT YOU RECEIVED MY ORDER?
If we don't get in touch with you via email within 48 hours, please email us.
I NEED TO CHANGE MY ORDER, CAN I STILL DO THAT?
No problem, just email us.